IT / Networking
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Technical support
We do provide basic support such as system administration, moves/adds, software updates, backup and configuration management and network health monitoring, but we also provide expert monitoring and application management support from our Managed Service and Support Centers and our team of contact center professionals.
Help Desk
You can look to our team as your outsourced ‘trouble shooters’ on IT related issues. From help resetting passwords to locating network bottlenecks, to helping get your printer back up and running, our team of fully trained and experienced technicians is glad to help.
Emergency Support
Unexpected outages or failures interrupt your team’s shift, Urgent IT request cannot wait until the next business day. A direct line is always active to help you solve urgent matters. Unexpected events can happen at any time, whether you are at the office or not, Urgent IT matters.
Network Infrastructure Management
Rokatel offers network infrastructure management services for small to midsize businesses in (your business service area). We provide flexible, Managed IT Services that take the stress and the complexity of managing your IT architecture off of your shoulders.
We manage and monitor all your business IT systems so that your team can work smoothly. No interruptions. No network congestion. No unplanned downtime.
Network Infrastructure Management
Since no two networks are the same, we do a custom assessment of your network to determine what assets you have, as well as what your business requirements are.
Software Management
When your software and internal systems aren’t performing optimally, our development experts
can easily debug, sustain and rescale your project so your business can move forward.
Strategic IT
You may have the right business plan in place, but do you have the right infrastructure to back up that plan, as well as your employees who need to execute on it? Based on your individualized needs we can provide a strategy and architecture for moving forward.
Strategic Plan
You may have the right business plan in place, but do you have the right infrastructure to back up that plan, as well as your employees who need to execute on it? Based on your individualized needs we can provide a strategy and architecture for moving forward.
Disaster Recovery
Disasters can strike a business any time and complacency in this regard could prove disastrous. Your business may outgrow your backup and recovery resources. As with any cloud solution, scaling your DRaaS, when your needs increase, simply request more cloud resources for backup and recovery. With our system There is no need to go through a lengthy provisioning and implementation process.
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I feel that I am working safer with my VPN access and Wi-Fi solution implanted by Rokatel now I can chose where I feel the most comfortable to work. I can focus better on my work which leads to higher productivity and efficiency
.”